Dell Laptop Screen Goes Black But Still Running

Did it ever happen with you that your Dell Laptop Screen Goes Black But Still Running? If yes, then following below are some solutions that may help you solve this problem.

Solution 1

Dell Laptop Screen Goes Black But Still Running

Boot to the safe mode

If your dell screen goes black, try booting the laptop through the safe mode and through the windows desktop motor your way.

Step  1 – When you start the laptop by hitting the power button and the power is on, try to press the F8 key as soon as you see the Logo of Dell.

Step 2 – You will see the advanced windows option would appear, from that you can select the last known proper configuration.

Step 3 – If the problem is still there, then repeat the first step and select the Safe Mode option.

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Solution 2

Dell Laptop Screen Goes Black But Still Running

Using hard reset

If there is a black screen on your dell laptop then try using the hard reset a number of times.

Step 1 – Turn off your laptop by pressing the power button.

Step 2 – Unplug the AC adaptor or unplug the power cord and then remove the battery intact.

Step 3 – Consume the remaining battery by holding on the power button for about 60 seconds.

Step 4 – Plug in the power cord and reattach the battery.

Step 5 – Press the power button after doing all the steps mentioned above. After pressing the start button, you might be able to see the screen again.

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Solution 3

Dell Laptop Screen Goes Black But Still Running

Replacing the display panel


Following steps can also diagnose the problem of the black screen of a Dell laptop.

Step 1 – Do the power draining function that starts with removing the power cord and the battery. After the battery is removed, drain in the remaining power by pressing the power button for about 10-20 seconds. After that, with the help of the power cord, turn on the power.

Step 2 – Try to check if there is any indication of LED over the power button.

Step 3 – If you see the LED on the power button or the caps lock key is static then connect an external monitor to your system to verify the operations of an external monitor.

Step 4 – If your external monitor instantly shows the display, then you need to replace the display cable or the display panel.

Step 5 – If the caps lock LED blink but after some gap of time, then you need to perform the BIOS recovery.

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Steps for BIOS Recovery

  • Turn off your laptop then connect the power cord.
  • Press and hold Ctrl key and Esc key until the Bios recovery page appears on your screen.
  • Once the page appears on your screen, select the option reset NVRAM and press enter.
  • Finally, to start the recovery BIOS process, select the recover bios option and press enter.

Above mentioned solutions may help you to overcome the issue of dell laptop screen goes black. If you are still facing the same issue even after you have done all the solutions, then it is advised that you take your laptop the service centre where your laptop will be thoroughly checked and hopefully your problem will be solved.

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